Use of the 24/7 Emergency Hotline
We provide this service to you outside our business hours for emergencies (travels scheduled within the next 3 days), supporting you whenever there are problems concerning services already booked with airlines, hotels and car-rental companies. For the use of this service VB BTC will charge the agreed fees.
The passenger shall be responsible for complying with the required check-in times. Please also schedule waiting time for security checks which may vary considerably depending on the airport you use. Furthermore, the travel agency shall not be responsible for the means of transport used for getting to the airport arriving on time.
Entry Regulations & Visa
The customer shall be obliged to comply with the recommended and required health and entry provisions applicable in the transit and target countries. Respective information is available under the links specified in your confirmations, on our website or over the phone.
VB BTC shall obtain the entry or transit visa for travelers of all nationalities, provided that these have their primary residence in Austria. VB BTC has, however, no influence on the granting or refusal of visa.
Requirements for visa being obtained by VB BTC:
- The required documents are either handed over to VB BTC in full and on time for the purpose of submission or directly forwarded to the visa service.
- All specified deadlines shall apply from the point of time of document receipt.
- The fees charged for obtaining the documents shall apply upon/until document receipt by VB BTC.
VB BTC shall be informed of the non-use of electronic flight coupons if such are to be submitted for refund. For refunds which are subject to a special permit granted by the airline and which must not be handled directly by the travel agency, there may be longer handling times depending on the airline involved. VB BTC only acts as an intermediary in this respect. Unless agreed otherwise by contract, VB BTC will charge a fee for ticket refund.
For hotel reservations, rates shall be specified, at the point of time of reservation, for the booked room category/service (e.g. with or without breakfast). VB BTC shall neither be liable for additional taxes such as local charges, statutory VAT, service charges or any increase of such taxes and charges nor for additional services. According to the service provider involved, a payment or a guarantee (e.g. via credit card) may be required when the service is booked. This results in different cancellation and arrival deadlines; the traveler shall be responsible for their compliance.
When making reservations for meetings and groups in hotels, the special meeting conditions laid down by the individual hotels shall apply which we will submit to you together with the booking confirmation.
Reservation of Rental Cars
When making reservations for rental cars, only a certain vehicle category – and not a certain vehicle type of the car brand – can be booked respectively. Each category includes vehicles of different manufacturers coming in approximately the same type size. The reservation of a certain vehicle type can only be forwarded as a non-binding customer request. Availability of the booked rental-car category falls within the responsibility of the car-rental company.
Liability / Complaints
VB BTC shall be solely liable in the case of violation of contract caused by its own and being contrary to duty, violation of contract caused with intent or grossly negligent violation of contract. Consequently, no liability will be assumed for damages, losses, non-compliance with deadlines etc. caused by the fault of a service booked via VB BTC.
If services booked via VB BTC are not provided for reasons not falling within the travel agency’s responsibility (e.g. overbooking, force majeure, delays or strike), the customer has to negotiate directly with the service provider on the way his/her reservation and transportation claim is to be implemented. Complaints must basically be voiced directly on site without any delay in order to give the service provider the opportunity to rectify the defect.
Invoicing / Payment
The customer shall be responsible for the correct handling and payment of taxes – especially in the case of tax-burden transfer in the framework of legal transactions realized between entrepreneurs according to the reverse-charge procedure.
Payment of the brokered service: generally, the brokered service is directly paid for to the service provider (as a rule, by entering credit-card information in the airline ticket, or in cash, or by way of credit-card payment directly at the brokered hotel). If the payment of the brokered service is handled via VB BTC, a fee in the amount of € 8.90 will be charged for this for each transaction.
Payment of the brokerage service: as a rule, such payment is handled via a company credit card (travel-account card, as it is called) or a private credit card. If the customer makes use of the delivery-on-account option, such payment shall be due immediately upon receipt of the invoice and without any deductions, to the extent that no other contractual agreements are applicable.
In the event of individual provisions of these booking conditions being ineffective, this shall be without prejudice to the effectiveness of the remaining provisions – Vienna, Austria, shall be deemed as place of jurisdiction.
No VB BTC employee shall be entitled to complement, amend or cancel provisions of these booking conditions.
as of: May 2018